Analyst, IT Support

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  • Job Field(s)
IT and Support
  • Employment type
Full Time
  • Location(s)
London Office

Description & Requirements

At UCM (Universal Cleaning & Maintenance), we believe that the power of technology should be harnessed without unnecessary complexities. As an IT Support Analyst, you’ll be a key player in ensuring our systems operate seamlessly, enabling our team to navigate the digital landscape effortlessly. Your role will involve providing technical assistance that is not only effective but also user-friendly, avoiding the need for intricate jargon. You’ll draw upon your proven experience in IT support to diagnose and resolve issues promptly, with a keen eye for detail and a commitment to clear communication. Collaboration is at the heart of our approach, and you’ll work closely with the IT team to contribute to the smooth integration of systems, offering valuable insights and solutions. Additionally, your involvement in IT projects and upgrades will be critical, ensuring that transitions are executed smoothly and daily operations remain undisrupted. As a meticulous record-keeper, you’ll maintain accurate logs of support requests and resolutions, contributing to the efficiency of our support system. Your commitment extends to empowering your colleagues through user training sessions, fostering a culture of continuous learning.

Responsibilities

  • Proven experience as an IT Support Analyst or in a similar role.
  • Demonstrated knowledge of IT systems, applications, and troubleshooting techniques.
  • Exceptional problem-solving skills with a keen attention to detail.
  • Strong communication skills, both written and verbal, with the ability to convey technical information in a clear and understandable manner.
  • Team player with the ability to work independently when needed.
  • Customer-oriented mindset, focused on delivering solutions that are user-friendly and easily comprehensible.

Requirements

  • User Support: Provide timely and effective technical support to end-users, addressing hardware and software issues with a user-friendly approach.
  • Troubleshooting: Diagnose and resolve technical issues by employing straightforward troubleshooting methods, ensuring minimal disruption to workflow.
  • Collaboration: Work closely with the IT team to contribute to the seamless integration of systems, providing valuable insights and solutions.
  • Project Assistance: Assist in the implementation of IT projects and upgrades, ensuring a smooth transition and minimal impact on daily operations.
  • Record Keeping: Maintain accurate records of IT support requests and resolutions, contributing to a well-organized and efficient support system.
  • Training: Conduct user training sessions to enhance the technical proficiency of team members, fostering a culture of continuous learning.

What make us a great place to work

At UCM, we pride ourselves on creating an environment where simplicity meets innovation. Our commitment to clear communication fosters a collaborative and cohesive work culture, where every team member’s input is valued. Joining us means being part of a community that prioritizes continuous learning, providing ample opportunities for professional development and skill enhancement. Beyond the challenges of the role, we understand the importance of a healthy work-life balance, and we actively cultivate an atmosphere that supports your overall well-being.

Application form

To create a new online application account, enter your personal details below. Your e-mail address should be readily accessible since our main method of contact with you will be via e-mail.